EuroWings Training Center | - CRISIS Management Security Negotiation Skills training courses

The Programme Content

The programme has been designed to be interactive with several case studies and group exercises. A modular approach will take the delegates through the four stages of Crisis Management - Preparation, Planning, Response and Recovery. Participative lectures will involve the use of PowerPoint, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate work-shops and reporting back sessions will encourage a fully participative and enjoyable event.

Pre-planning, who and what else should be considered?

Who owns the mitigation process?
- Self-evaluating questionnaires
Developing and Implementing Emergency Plans
Twelve point check list covering the whole planning process
Mutual Aid arrangements
Company-wide strategic contingency plans
Service or departmental plans
Building evacuation plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop

Dealing with a crisis - the 'communications' perspective

Command and Control Issues
- Operational (at the scene)
- Tactical (at the forward control point/incident command)
- Strategic (boardroom level/emergency operations centre)
On Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media. 'How to' sessions include:
Organising a Press Conference
Conducting Radio and Television Interviews
Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

Incident Management & Aftermath

Alerting and Warning. Case Studies. What can go right and what can go wrong
Case Studies - Texas City Disasters 1947 and April 2005
Major Incident Simulation - Role Playing Workshop
- Syndicate selection
- Reporting back
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
The psychological effects during and after an incident involving injuries - and worse
Looking after yourself and your staff
Questionnaire, are your batteries in good condition?

What Makes a Negotiation a Success?

Negotiation Exercise Number 1
Personal obstacles to a successful negotiation
Purchasing responsibilities as a negotiator
Identifying the phases of a negotiation
Understanding the phases of a negotiation
What makes the “ winners” win – the elements of success
Comparing Approaches in Negotiations
Looking for a better deal for both parties
When to use what style of negotiation
Protecting yourself and your company
Using Time as a key element
Negotiation Exercise Number 2

The Expert Negotiator Has Many Talents

Skill sets and knowledge requirements
The role of intuition and Emotion
Understanding your present personal capability
Defining the negotiator competencies
Uncovering the learning gap
Identifying what should be negotiated
Positioning the negotiation
Determining the suppliers likely position
The influence of long and short term supplier relationships
The importance of research
Negotiation Exercise Number 3

EURO WINGS - CRISIS Management & Security Negotiation Skills