EURO WINGS - Understanding Human Performance

The Course

The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behaviour, action and motivation? This programme looks at the underlying assumptions we make about human behaviour and psychology and explains them. In particular the workshop will apply this knowledge to understanding how to make management and leadership more effective and efficient.

But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People problems can include work related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

The Structure

Module 1 - Managing Employee Performance, Behaviour & Attitudes

Module 2 - Managing People at Work

The Goals

As a result of attending this workshop delegates will have developed:

• A clearer understanding of human behaviour
• A clear appreciation of how attitude affects behaviour and motivation
• Be clearer on how to manage employee performance by:
  • Having practiced performance appraisal interviewing
  • Having worked though discipline and grievance case studies and examples
• To understand people problems at work
• To identify and develop critical skills needed for stress management
• To develop effective workplace interventions
• To understand how to motivate & counsel others
• To apply best practice in the management of employee problems

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

• Be more effective as a manager or supervisor
• Get the best out of your people
• Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people
• Improve your skills in practical performance management – such as appraisal, discipline and grievance.
• Develop practical skills in people management
• Develop practical skills in trauma and crisis management
• Learn how stress affects individuals mental health at work
• Actively identify and reduce stress in self and others
• Learn the skills and knowledge necessary to motivate others

The Core Competencies

• Communication skills – oral and body language
• Interpersonal relationship skills
• Performance management
• Self - development
• Understanding of stress management theory & practice
• Apply effective stress management interventions in their workplace
• Able to implement an effective Employee Assistance Program (EAP)
• Understanding of PTSD and CISD
• Develop an effective motivation strategy

The Programme Content

Module 1:

Managing Employee Performance, Behaviour & Attitudes

Performance and the Individual

• Psychological profiles - Jungian typology and understanding human behaviour
• How competency frameworks support performance management
• Human behaviour questionnaire
• The Iceberg model to understand behaviour
• Models of Performance Management
• The Johari window

Managing Employee Performance

• Discipline, capability and grievance
• Recognising the difference between Capability and conduct issues
• The “rules of Natural Justice”
• The purposes of discipline
• Inefficiency and box markings
• Models of motivation and behaviour

The Assertiveness Model of Behaviour and Attitudes

• Identifying and recognising the types of behaviour:
  • Aggressive
  • Indirectly aggressive
  • Passive (aggressive)
  • Assertive
• Communication skills
• Being proactive with people

Exercises with Behaviour and Attitudes

• Managing performance -The Performance Appraisal Interview
• Role plays – dealing with discipline and Grievance cases
• Case studies –real stories explored and developed

Attitudes and Attitudes to Self

• The Behaviour mirror diagnostic tool
• Social styles –a behaviour model
• Programme review

Module 2:

Managing People at Work

People Problems at Work

• Introduction to Human Psychology
• Understanding people problems
• Ways of helping people
• Impact of work – performance issues
• Employee Assistance Programs (EAPs)
• Steps to establish an EAP

Understanding Stress

• What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body
• What contributes to workplace pressures?
• The impact of stress on personal performance – the positive and negative effects of stress
• The symptoms of short term and long term stress
• Stress management techniques
• Individual Testing: The major causes of stress at work and at home

Basic Counselling Skills

• What is communication?
• Techniques for interviewing/basic counselling skill
• Developing Active listening skills
• Understanding body language
• SOLER Techniques for counselling
• Motivational Coaching Techniques

Understanding Motivation

• The Psychology of Motivation
• Motivation at work
• Team & Group Motivation
• Reward
• Case study: Absenteeism

Critical Incident Stress (CISD) and Trauma Counselling

• What constitutes a traumatic event
• A Model for Workplace Trauma Management
• Policy, Plans and Procedures
• Media Management, Preventive Training and Information
• Debriefing & Grief Counselling
• Traumatic stress and Post traumatic Stress Disorder