INTRODUCTION
Mastering Supervisory Skills is an exciting and interactive programme designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation.
PROGRAMME OBJECTIVES
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extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisation
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develop a strategy for enhancing the effectiveness of their teams
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develop a strategy to support and develop the performance of each member of their staff
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review their personal working practices and managerial style
TRAINING METHODOLOGY
Mastering Supervisory Skills offers a programme which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences. The programme also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.
PROGRAMME SUMMARY
Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role. The programme recognises that supervisors not only have to manage their teams but also have to operate in a wider organisational context getting things done through, with and for other teams and departments. Insights developed during the course will be a particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.
PROGRAMME OUTLINE
DAY 1 - Programme introduction/The Supervisor's Role and Competences
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Programme introduction and objectives
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Action planning
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Roles and responsibilities of the supervisor
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The competency concept - measuring actual behaviours against the model
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Understanding organisational culture and
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Developing a network of relationships and influence
DAY 2 - Delegation and Management Style/Team-Working and Leadership
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Delegation skills and empowerment
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Management style – ‘situational’ & ‘differential’ leadership models
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Group dynamics and team formation
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Conflict and conformity in group situations
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Problem solving and decision making
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Managing team meetings
DAY 3 - Communication Skills/Managing Performance & Relationships
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Improving communications and relationships
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Dimensions of staff performance
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Practical motivation
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Appraisal - case studies in performance management
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Coaching and developing staff - the skills of on-job training
DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management
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Assertiveness
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People problems and problem people
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Constructive criticism - giving and receiving
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Discipline
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Fundamental principles for time management
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Managing time with other people in mind
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Planning and priority setting
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Interruptions and accessibility
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Understanding stress and managing stressed staff
DAY 5 - Managing change and continuous improvement/action planning
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Concept of continuous improvement
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Improving systems and processes - engaging and enthusing the team
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Creative thinking techniques
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Implementing change
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Influencing skills - making an case and managing the ‘politics’
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Action planning and programme review