EURO WINGS - Customer Satisfaction Improvement Action Planning

Program Overview

In this program you will learn about...
This program will provide the participant the know how to

Understanding customer satisfaction
Cost of not satisfying customers
Customer Satisfaction Measures
tools for measuring performance

Program Content

In this program you will learn about the ...............

Major Practical Issues
Industry Standard Terminology
Industry Methodologies, Standards Best Practices
Business Mapping of Operations
Flow Charts
Quality Assurance TQM Issues
Measuring the True Satisfaction Levels of Your Internal External Customers
How to analyze customer satisfaction?
How to set service standards?
How to grade customer expectations?
How to realign company structure?
How to assess performance and move forward?
Define customer needs assess how well you meet them
Evaluate competitor strengths and customer ratings
Compare your capabilities with customer expectations
Analyze cost, benefits and risks
Pick an improvement team
Prioritize opportunities
Target results
Allocate resources.
Planning Issues
Program Specific Technology Issues
Program Specific Information Technology Issues
Management Issues
Management Information Needs and Related Systems
Implementing Improvements

Dubai (UAE) 23 Jun 2024 - 4 Jul 2024

Istanbul (Turkey) 23 Jun 2024 - 4 Jul 2024

Baku (Azerbaijan) 24 Jun 2024 - 5 Jul 2024

Kuala Lumpur (Malaysia) 30 Jun 2024 - 11 Jul 2024

Dubai (UAE) 30 Jun 2024 - 11 Jul 2024

Trabzon (Turkey) 1 Jul 2024 - 12 Jul 2024

Cairo (Egypt) 7 Jul 2024 - 18 Jul 2024

Sharm El-Sheikh (Egypt) 7 Jul 2024 - 18 Jul 2024

Geneva (Switzerland) 8 Jul 2024 - 19 Jul 2024

Tbilisi (Georgia) 8 Jul 2024 - 19 Jul 2024

Kuwait 14 Jul 2024 - 25 Jul 2024

Baku (Azerbaijan) 15 Jul 2024 - 26 Jul 2024

Rome (Italy) 15 Jul 2024 - 26 Jul 2024

Sharm El-Sheikh (Egypt) 21 Jul 2024 - 1 Aug 2024

Rome (Italy) 22 Jul 2024 - 2 Aug 2024

Manama (Bahrain) 28 Jul 2024 - 8 Aug 2024

Dubai (UAE) 28 Jul 2024 - 8 Aug 2024

Amsterdam (Netherlands) 29 Jul 2024 - 9 Aug 2024

Manama (Bahrain) 4 Aug 2024 - 15 Aug 2024

Madrid (Spain) 5 Aug 2024 - 16 Aug 2024

London (UK) 5 Aug 2024 - 16 Aug 2024

Istanbul (Turkey) 11 Aug 2024 - 22 Aug 2024

London (UK) 12 Aug 2024 - 23 Aug 2024

Singapore 26 Aug 2024 - 6 Sep 2024

Boston (USA) 26 Aug 2024 - 6 Sep 2024

Paris (France) 2 Sep 2024 - 13 Sep 2024

Casablanca (Morocco) 8 Sep 2024 - 19 Sep 2024

Rome (Italy) 9 Sep 2024 - 20 Sep 2024

Geneva (Switzerland) 9 Sep 2024 - 20 Sep 2024

Istanbul (Turkey) 15 Sep 2024 - 26 Sep 2024

Cairo (Egypt) 15 Sep 2024 - 26 Sep 2024

Paris (France) 16 Sep 2024 - 27 Sep 2024

Trabzon (Turkey) 23 Sep 2024 - 4 Oct 2024

Cairo (Egypt) 29 Sep 2024 - 10 Oct 2024

Munich (Germany) 30 Sep 2024 - 11 Oct 2024

Baku (Azerbaijan) 30 Sep 2024 - 11 Oct 2024

Amman (Jordan) 6 Oct 2024 - 17 Oct 2024

Istanbul (Turkey) 6 Oct 2024 - 17 Oct 2024

Barcelona (Spain) 7 Oct 2024 - 18 Oct 2024

Rome (Italy) 7 Oct 2024 - 18 Oct 2024

Kuala Lumpur (Malaysia) 13 Oct 2024 - 24 Oct 2024

Trabzon (Turkey) 14 Oct 2024 - 25 Oct 2024

Amsterdam (Netherlands) 14 Oct 2024 - 25 Oct 2024

Milan (Italy) 21 Oct 2024 - 1 Nov 2024

Manama (Bahrain) 27 Oct 2024 - 7 Nov 2024

Dubai (UAE) 27 Oct 2024 - 7 Nov 2024

Jakarta (Indonesia) 28 Oct 2024 - 8 Nov 2024

Boston (USA) 28 Oct 2024 - 8 Nov 2024

Kuala Lumpur (Malaysia) 3 Nov 2024 - 14 Nov 2024

Istanbul (Turkey) 3 Nov 2024 - 14 Nov 2024

Madrid (Spain) 4 Nov 2024 - 15 Nov 2024

Tbilisi (Georgia) 4 Nov 2024 - 15 Nov 2024

Muscat (Oman) 10 Nov 2024 - 21 Nov 2024

Cairo (Egypt) 10 Nov 2024 - 21 Nov 2024

Geneva (Switzerland) 11 Nov 2024 - 22 Nov 2024

Tbilisi (Georgia) 11 Nov 2024 - 22 Nov 2024

Manama (Bahrain) 17 Nov 2024 - 28 Nov 2024

Sharm El-Sheikh (Egypt) 17 Nov 2024 - 28 Nov 2024

Munich (Germany) 18 Nov 2024 - 29 Nov 2024

Sharm El-Sheikh (Egypt) 24 Nov 2024 - 5 Dec 2024

Istanbul (Turkey) 24 Nov 2024 - 28 Nov 2024

Paris (France) 25 Nov 2024 - 29 Nov 2024

Dubai (UAE) 1 Dec 2024 - 5 Dec 2024

Kuala Lumpur (Malaysia) 1 Dec 2024 - 5 Dec 2024

Baku (Azerbaijan) 2 Dec 2024 - 6 Dec 2024

Trabzon (Turkey) 2 Dec 2024 - 6 Dec 2024

Cairo (Egypt) 8 Dec 2024 - 12 Dec 2024

Dubai (UAE) 8 Dec 2024 - 12 Dec 2024

Madrid (Spain) 9 Dec 2024 - 13 Dec 2024

Amman (Jordan) 15 Dec 2024 - 19 Dec 2024

Casablanca (Morocco) 15 Dec 2024 - 19 Dec 2024

Lisbon (Portugal) 16 Dec 2024 - 20 Dec 2024

Boston (USA) 16 Dec 2024 - 20 Dec 2024

Cairo (Egypt) 29 Dec 2024 - 2 Jan 2025

Munich (Germany) 30 Dec 2024 - 3 Jan 2025

Bangkok (Thailand) 30 Dec 2024 - 3 Jan 2025

Bangkok (Thailand) 6 Jan 2025 - 10 Jan 2025

Tbilisi (Georgia) 6 Jan 2025 - 10 Jan 2025

Casablanca (Morocco) 12 Jan 2025 - 16 Jan 2025

Cairo (Egypt) 12 Jan 2025 - 16 Jan 2025

Boston (USA) 13 Jan 2025 - 17 Jan 2025

London (UK) 13 Jan 2025 - 17 Jan 2025

Istanbul (Turkey) 19 Jan 2025 - 23 Jan 2025

Dubai (UAE) 19 Jan 2025 - 23 Jan 2025

Amsterdam (Netherlands) 20 Jan 2025 - 24 Jan 2025

Kuwait 26 Jan 2025 - 30 Jan 2025

London (UK) 27 Jan 2025 - 31 Jan 2025

Tbilisi (Georgia) 27 Jan 2025 - 31 Jan 2025

Manama (Bahrain) 9 Feb 2025 - 13 Feb 2025

Muscat (Oman) 9 Feb 2025 - 13 Feb 2025

Rome (Italy) 10 Feb 2025 - 14 Feb 2025

Barcelona (Spain) 10 Feb 2025 - 14 Feb 2025

Dubai (UAE) 16 Feb 2025 - 20 Feb 2025

Manama (Bahrain) 16 Feb 2025 - 20 Feb 2025

Kuala Lumpur (Malaysia) 23 Feb 2025 - 27 Feb 2025

Sharm El-Sheikh (Egypt) 23 Feb 2025 - 27 Feb 2025

Madrid (Spain) 24 Feb 2025 - 28 Feb 2025

Amman (Jordan) 2 Mar 2025 - 6 Mar 2025

London (UK) 3 Mar 2025 - 7 Mar 2025

Boston (USA) 3 Mar 2025 - 7 Mar 2025

Sharm El-Sheikh (Egypt) 9 Mar 2025 - 13 Mar 2025

Dubai (UAE) 9 Mar 2025 - 13 Mar 2025

Baku (Azerbaijan) 10 Mar 2025 - 14 Mar 2025

Rome (Italy) 10 Mar 2025 - 14 Mar 2025

Manama (Bahrain) 16 Mar 2025 - 20 Mar 2025

Manama (Bahrain) 23 Mar 2025 - 2025 Mar 27

Muscat (Oman) 23 Mar 2025 - 27 Mar 2025

Jakarta (Indonesia) 24 Mar 2025 - 28 Mar 2025

Singapore 24 Mar 2025 - 28 Mar 2025

Kuwait 30 Mar 2025 - 2025 Apr 3

Amman (Jordan) 30 Mar 2025 - 2025 Apr 3

Paris (France) 31 Mar 2025 - 4 Apr 2025

Trabzon (Turkey) 31 Mar 2025 - 2025 Apr 4

London (UK) 7 Apr 2025 - 11 Apr 2025

Jakarta (Indonesia) 7 Apr 2025 - 11 Apr 2025

Cairo (Egypt) 13 Apr 2025 - 17 Apr 2025

Dubai (UAE) 13 Apr 2025 - 17 Apr 2025

Milan (Italy) 14 Apr 2025 - 18 Apr 2025

Trabzon (Turkey) 14 Apr 2025 - 2025 Apr 18

Istanbul (Turkey) 20 Apr 2025 - 24 Apr 2025

Kuala Lumpur (Malaysia) 20 Apr 2025 - 24 Apr 2025

Geneva (Switzerland) 21 Apr 2025 - 25 Apr 2025

Sharm El-Sheikh (Egypt) 27 Apr 2025 - 2025 May 1

Cairo (Egypt) 27 Apr 2025 - 1 May 2025

Amsterdam (Netherlands) 28 Apr 2025 - 2 May 2025

Cairo (Egypt) 4 May 2025 - 8 May 2025

Manama (Bahrain) 4 May 2025 - 8 May 2025

Vienna 5 May 2025 - 2025 May 9

Milan (Italy) 5 May 2025 - 2025 May 9

Kuala Lumpur (Malaysia) 11 May 2025 - 15 May 2025

Casablanca (Morocco) 11 May 2025 - 15 May 2025

Baku (Azerbaijan) 12 May 2025 - 16 May 2025

Paris (France) 12 May 2025 - 16 May 2025

Casablanca (Morocco) 18 May 2025 - 2025 May 22

Manama (Bahrain) 18 May 2025 - 2025 May 22

Geneva (Switzerland) 19 May 2025 - 23 May 2025

Kuwait 25 May 2025 - 29 May 2025

Muscat (Oman) 25 May 2025 - 29 May 2025

Munich (Germany) 26 May 2025 - 30 May 2025

Amsterdam (Netherlands) 26 May 2025 - 30 May 2025