Program Objectives:
By the end of the program, participants will be able to:
This Program is designed for:
Managers/Supervisors and customer service staff. This program is worth 25 NASBA CPEs.
Program Outline:
|
Customer Service
The Role of the Customer Service Executive
Principle Foundation of Superior Customer Service
A Profile of Different Customer Personalities
Managing a Customer Complaint System
Attaining Customer Satisfaction through Quality Measures
|
Managing Customer Expectations
Strategies for Service Recovery from a Major Crisis
Developing a Customer Service Culture within Your Organization
Effective Communication with Customers
|