Understanding Your Role

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organisation requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organisational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Team Building, People Management and Motivation

• How high-performing teams work?
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Enhancing Team Performance through Coaching and Development

• How people learn?
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps

Public Relations and the Media

•     Relations with the Media
•     Preparing Press Kits
•     Preparing Press Releases
•     Conducting Press Conferences
•     Dealing with the Media
•     Building Good Relationships with the Media

   
Presentation Skills and Techniques in Public Relations

•     Preparation
•     Rehearsal
•     Presentation

Public Relations Written Skills

•     Editorial, Layout and Production Techniques
•     Writing Memos and Reports
•     Preparing Newsletters
•     Designing and Preparing Brochures

The Public Relations Promotional Role

•     Public Relations Role in Marketing and Advertising
•     Sponsorship and Promotions
•     Organizing Exhibitions
•     Media Coverage