Program Objectives
By the end of the program, participants will be able to:

• Apply the management functions of planning, organizing, directing and controlling in a team environment.
• Run an effective work schedule that will increase productivity of work groups.
• Coordinate and communicate with others to achieve the desired goals.
• Manage creative problem-solving and decision-making processes.

Program Outline:

Understanding the Transition from Technical Expert to Functional Manager/Supervisor

• The Functions of Management
• The Skills Needed
• Common Management Mistakes You Want to Avoid
• Assessing and Adapting Your Leadership Style

Planning and Organizing Tools and Techniques:

• Work Breakdown Structures (WBS)
• Critical Path Method (CPM)
• Program Evaluation and Review Technique (PERT)
• Low Cost Scheduling/Crashing
• Understanding Project Schedules
• Bar Charting
• Manpower Planning

Management Through Performance Analysis:

• Creating and Measuring Performance Expectations
• Key Performance Indicators (KPIs)
• Setting Targets/Standards

Dealing with Your Team Members, Contractors and Customers:

• Communicating and Influencing
• Barriers to Communication
• What Defines A Good Communicator
• Managing Conflicts Effectively

Building Successful Work Teams:

• The Importance of Teams and Teamwork
• Understanding the Mechanics of Groups
• Team-Building Techniques that Work

Analyzing Issues and Making Effective Decisions:

• Defining Problems and Analyzing Causes
• The Rational Approach to Problem-Solving (Kepner-Tregoe)
• Problem Analysis Supplementary Tools
• Creative Decision-Making Tools