REF: R5007
DATES: 29 Sep - 10 Oct 2024
VENUE: Kuala Lumpur (Malaysia) - Royale chulan hotel
FEE: 4500 €
Program Objectives:
By the end of the program, participants will be able to:
This Program is designed for:
All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs.
Program Outline:
The Principles of Customer Service
Serving the Internal and External Customer
The Principle Foundation for Superior Customer Service
The Customer Service Mindset
A Profile of Different Customers Personalities
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Attaining Customer Satisfaction
Handling Customers Complaints
Effective Communication with Customers
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