Program Overview

In this program you will learn about...
Management Analysts and Operational Auditors often face resistance to their findings from the auditees. This resistance may come in various forms. Is everyone else being unreasonable? This program explains the reasons for the resistance and how to overcome it through understanding of the real issues involved and through providing effective leadership. This program will provide the participant a deep and unique understanding of Audit-Management-Technical issues that will assist Operational Auditors and Management Analysts Identify, Measure and Recommend Management Improvements. This program will also assist you in becoming a high performing management analyst.

Program Content

(Subject to Customization by Workshop Director based on Participant Group)
Day 1, 2

• Understanding Leadership
• Leadership Skills
• Understanding the Process of Making Improvement and Changes 

Day 3,4,5

• Management System Standards - What are good management practices?

Weekend
Day 6

• Understanding Motivations of the various Parties
• Interpersonal Skills
• Dealing with Resistance

Day 7

• Understanding Credibility
• Building Relationships for Influencing Changes
• Technical Credibility

Day 8

• Audit Team Building
• Leadership in Identifying Improvements

Day 9

• Data Gathering Methods and Tools
• Enlisting Cooperation for Data Gathering
• Analytical Skills to Assimilate and Process Large Amounts of Complex Data Quickly

Day 10

• Securing Support for Improvement Initiatives
• Communication Skills – Written and Presentations
• Writing Effective Audit Reports